When may your friends and family visit your?
Visiting hours during the week 13:00 -13:30 and 17:30 - 19:30.
Visiting hours during the weekend 14:00 - 19:30.

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Admission

Treatment at Vista Clinic is according to scale of benefits as determined by medical aid schemes and managed by healthcare organisation.

When and where does admission take place?
As agreed with the psychiatrist admission is between 07:00 and 13:00 at Vista Clinic reception. However, reception is open till 20:00. Thereafter admissions are done in Ward Begonia.

Only emergencies will be admitted after hours.

Pre- Admission Form

  • In order to make your admission to ourclinic as speedy and hassle free as possible, you can now complete your pre-admission form online. Alternatively you can complete this pre-admission form as comprehensively as possible and then fax your completed form to us at (012) 664-0696.

What is required on admission?

  1. Pre-Authorisation Number
    The standard procedure if you have a medical aid is for you to contact your medical aid for an authorisation number prior to admission. If you are uncertain about this procedure your psychiatrist will assist or you can call your medical aid's contact centre. Confirm with your medical aid if additional services such as occupational therapy and physiotherapy are covered with admission.
  2. Medical Aid Membership Card
  3. Your identity document
  4. Deposit
    Each medical aid determines their own benefits therefore a deposit may be required on admission. Credit card facilities are available at the clinic.
    All private mental health care users must pay the full amount on admission.

How long will you stay at the clinic?
Your length of stay at Vista Clinic will be influenced by the following factors:

  • Your own progress, cooperation and individual circumstances
  • The therapeutic team who will gauge your recovery
  • Medical aid benefits

What about your vehicle?
You are permitted to park your vehicle at YOUR OWN RISK in the designated parking areas. However, during your admission you may not drive or leave the clinic in your own vehicle.

What you will need during your stay?

  1. Casual clothes
  2. Comfortable shoes
  3. Bath towels
  4. Pajamas (only for night-time when sleeping)
  5. Toiletries
  6. Small amount of cash
  7. Washing powder, softener and coins if you wish to make use of the Laundromat
  8. Notebook and pen
  9. Swimming costume and towel (we have a swimming pool)

Are firearms/weapons allowed?
As per the firearms act, Vista Clinic is in no position to accept responsibility for any firearms or ammunition. No firearm/weapon will be allowed on the premises. This includes knives, knuckle dusters, teargas, etc.

Please hand in your firearm/weapon at the nearest police station for safe keeping.